Sales Policy

Effective Date: November 27, 2024

At twintopin, we strive to provide high-quality premium children’s toys and excellent customer service. This Sales Policy outlines the terms and conditions under which we sell products, and by placing an order with us, you agree to the following terms.

1. Product Availability

All products are subject to availability. While we make every effort to maintain accurate inventory levels, we cannot guarantee the availability of any item. In the event that an item is out of stock after an order is placed, we will notify you promptly and offer either a refund, a replacement item, or the option to wait until the item becomes available.

2. Pricing

  • All prices listed on our website are in U.S. dollars and are subject to change without notice.
  • We make every effort to ensure that the pricing displayed on our website is accurate. However, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. In such cases, we will notify you and offer the option to purchase the item at the correct price or cancel the order for a full refund.

3. Payment

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Other secure payment methods as available on our checkout page

All transactions are processed through secure payment gateways to protect your personal and financial information.

4. Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email will include your order details and an estimated delivery timeline. Please check the details carefully and notify us immediately if any information is incorrect.

5. Shipping

  • Shipping Rates: Shipping fees are calculated based on the delivery address, size, and weight of the items.
  • Processing Time: Orders are processed within 1-3 business days from the time of purchase.
  • Delivery Time: Delivery times vary depending on your location and the shipping method selected during checkout. We will provide tracking information once your order has shipped.
  • Shipping Restrictions: Currently, we only ship to U.S. addresses. We do not ship internationally at this time.

6. Sales Tax

Sales tax will be applied to orders in accordance with state and local regulations. The applicable sales tax will be added to the total cost at checkout.

7. Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at info@twintopin.com. After this period, we may have already processed or shipped the order, and cancellations may no longer be possible. In such cases, you may need to initiate a return after receiving the item.

8. Promotional Discounts and Offers

  • Any promotional codes or discounts can only be applied during checkout and are subject to specific terms and conditions.
  • Promotional offers are not valid on previous purchases and cannot be combined with other offers unless explicitly stated.

9. Customer Responsibilities

By placing an order, you confirm that:

  • All information provided (such as billing and shipping addresses) is accurate and up to date.
  • You will be responsible for any applicable customs duties, taxes, or fees associated with your order if you are located outside our delivery area.

10. Customer Support

If you have any questions or need assistance with your order, please contact us at:

twintopin
Phone: (802) 676-3420
Email: info@twintopin.com
Website: twintopin.com